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answer › answer text	%3Cp%3EAccurate data is clearly important for assessing the efficiency and effectiveness of the complaints process. Service complaints data is captured by all three Services on the Joint Personnel Administration (JPA) system. The system and the supporting guidance for users have been refined following internal audits of JPA%27s effectiveness and extent of its use in 2008 and 2012.%3C/p%3E%3Cp%3EA third audit is being carried out to review the adequacy and effectiveness of actions taken in response to the audit in 2012. The Service Complaints Commissioner is fully involved in the audit.%3C/p%3E
answering dept sort name	Defence
answer › answering member › label	Biography information for Anna Soubry
max answer › question first answered	2019-06-19T15:21:42.64Z

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

100683

registered interest

date

23/10/2014

answering body

Ministry of Defence

answering dept id

answering dept short name

Defence

answering dept sort name

Defence

hansard heading

Armed Forces: Complaints

house id

legislature

25259

	pref label	House of Commons

question text

To ask the Secretary of State for Defence, what progress his Department has made in assessing the systems used by (a) his Department, (b) the Army, (c) the Navy and (d) the RAF for recording service complaints; and if he will make a statement.

tabling member constituency

Bridgend

tabling member printed

Mrs Madeleine Moon

uin

211692

answer

is ministerial correction

date of answer

30/10/2014

answer text

<p>Accurate data is clearly important for assessing the efficiency and effectiveness of the complaints process. Service complaints data is captured by all three Services on the Joint Personnel Administration (JPA) system. The system and the supporting guidance for users have been refined following internal audits of JPA's effectiveness and extent of its use in 2008 and 2012.</p><p>A third audit is being carried out to review the adequacy and effectiveness of actions taken in response to the audit in 2012. The Service Complaints Commissioner is fully involved in the audit.</p>

answering member constituency

Broxtowe

answering member printed

Anna Soubry

question first answered

30/10/2014 17:34:14

answering member

3938

	label	Biography information for Anna Soubry

tabling member

1490

	label	Biography information for Mrs Madeleine Moon